HOW TO USE TILEDESK

Tiledesk is a versatile customer service platform designed to revolutionize support experiences. 

With features like live chat, chatbot integration, and lead generation, Tiledesk empowers businesses, especially small ones, to provide exceptional customer service. 

From installation to pricing, Tiledesk offers a comprehensive solution for seamless customer interactions, effective marketing, and project management.

What is Tiledesk?

Tiledesk

Tiledesk is a versatile and feature-rich customer service platform designed to enhance customer engagement and support. It offers a wide range of tools and capabilities, including live chat, ticket management, and chatbot support, making it a one-stop solution for businesses seeking effective communication with their customers. 

Tiledesk's user-friendly interface and seamless integration with third-party applications ensure a smooth workflow. Notably, the tool provides the flexibility of having human agents step in when chatbots can't adequately respond, improving customer interactions. 

With its competitive pricing and a free deployment option, Tiledesk is accessible to businesses of all sizes, delivering value for money in the realm of customer service.


KEY FEATURES OF TILEDESK

Tiledesk offers a wide array of key features that empower businesses to deliver exceptional customer service experiences. With its comprehensive solution, businesses can streamline their support processes, engage with customers efficiently, and achieve high levels of customer satisfaction.

Let's explore these key features in more detail and understand how they can benefit your organization.

  • Live Chat

    Tiledesk's live chat functionality enables businesses to engage with customers in real time, providing immediate assistance and support. A live chat feature is a valuable tool for resolving customer inquiries promptly and ensuring a positive customer experience.

    It allows support agents to have interactive conversations with customers, addressing their concerns in a timely manner. Tiledesk's live chat can be customized and automated, allowing businesses to tailor the chat experience to meet their specific needs.

  • Omnichannel Messaging

    Tiledesk's omnichannel messaging capability empowers businesses to connect with customers across various digital channels. This feature enables seamless communication through popular platforms like Facebook Messenger and Whatsapp, ensuring customers can reach out through their preferred communication medium.

    By offering an omnichannel approach, businesses can provide a consistent and unified customer experience, regardless of the channel used for interaction. This enhances customer engagement and satisfaction, as it accommodates customers' preferences and convenience.

  • Chatbot Services

    Tiledesk's chatbot services offer businesses the ability to automate routine tasks and provide instant responses to common customer inquiries. Chatbots can handle frequently asked questions, provide product information, and assist with basic troubleshooting.

    By deploying chatbots, businesses can save time for their support teams, enabling them to focus on more complex and personalized customer interactions. Tiledesk's chatbot services enhance efficiency and customer satisfaction while reducing the burden on support staff.

  • Self-Hosted Instance

    Tiledesk allows businesses to set up a self-hosted instance of the platform. This feature provides organizations with greater control over data privacy and security. By hosting Tiledesk on their servers, businesses can ensure compliance with data protection regulations and maintain full control over their customer data. This self-hosted option is particularly beneficial for organizations that prioritize data security or have specific hosting requirements.

  • Lead Generation

    Tiledesk supports lead generation by capturing and organizing valuable customer data. When customers interact with your business through Tiledesk, their information is collected and stored, allowing you to nurture potential leads. By leveraging the captured data, businesses can create targeted marketing campaigns and personalized customer experiences, leading to higher conversion rates and customer retention.

  • Post-Sales Support

    Tiledesk enables businesses to provide support even after a purchase has been made. This feature allows organizations to continue assisting customers and addressing any post-sales inquiries or concerns. By offering comprehensive post-sales support, businesses can foster long-term customer relationships, encourage customer loyalty, and enhance overall customer satisfaction. Tiledesk ensures that customers receive the necessary assistance throughout their journey with your product or service.

  • Intuitive Interface

    Tiledesk boasts an intuitive user interface that facilitates seamless navigation for both support agents and customers. The platform's user-friendly design makes it easy for support agents to manage customer interactions efficiently.

    Simultaneously, customers can navigate the interface effortlessly, accessing the support they require without any confusion. The intuitive interface enhances the overall user experience, ensuring smooth interactions and minimizing the learning curve for both users and support teams.


Step-by-Step Guide on How to Use Tiledesk

Tiledesk is a powerful customer service platform that empowers businesses to provide exceptional support experiences. By seamlessly integrating with various digital channels and offering a range of features, Tiledesk enables businesses to streamline customer interactions, enhance engagement, and optimize support processes.

In this step-by-step guide, we will walk you through the process of setting up and using Tiledesk effectively.

Step 1. Set Up a Project: Click "Get Started" to kick off your journey with Tiledesk. You can sign in with your Google credentials to let Tiledesk know your name and email address. Then, fill in your name, the name of your company, how many people work with you, and what your field is. Next, you'll be asked what your main goal is: "solve customer problems" or "increase online sales". The following question asks how you want to reach this goal: "I want to talk to customers" or "I want to automate conversations". Finally, what channel most interests you: "web/mobile" or "Whatsapp/ Facebook Messenger".
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Step 2. Add Script to Your Website's HTML: Tiledesk will generate a script that you need to copy and paste into your website's HTML source between the <head> tags. Then, when you open your website, your widget will be present. Now, you'll be taken to the dashboard that tracks your generated leads, unique visitors and messages in the last 30 days. You can manage your widget and chatbots from here.
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Step 3. Set Up and Manage Employees: With Tiledesk, you can create user accounts for your customer support team members. Assign appropriate roles and permissions to ensure efficient collaboration and streamlined workflows. By defining user roles, you can control access to specific features and information within Tiledesk, ensuring that each team member has the necessary permissions to carry out their tasks effectively.
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Step 4. Create Canned Responses and Workflows: Additionally, customize chat workflows, canned responses, and chat routing rules to optimize your customer support processes. By configuring chat workflows, you can define the steps and actions required to handle customer inquiries efficiently. Canned responses are automated responses to customer issues. They allow support agents to quickly address common questions or issues, saving time and providing consistent responses. Chat routing rules ensure that customer inquiries are directed to the appropriate support agents based on predefined criteria, ensuring timely and effective resolution.
Step 5. Set Up Chatbots: Go to the "bots" page and click "add bot" to get started. Tiledesk Resolution bots are question-answer bots and they are a great place to begin. They offer answers to frequently asked questions. Click "create bot" and begin to train it with your FAQ knowledge base. Tiledesk provides more in-depth instructions on bot creation and implementation in their help docs.

Who Uses Tiledesk?

Tiledesk excels in diverse scenarios. Imagine a bustling e-commerce website during a sale. Tiledesk's live chat and chatbot functionalities efficiently handle a surge in customer inquiries, ensuring timely responses and a seamless shopping experience.

In another scenario, a tech startup benefits from Tiledesk's cost-effective customer support. They deploy chatbots to handle routine technical queries, freeing up their limited human resources for more complex issues, and ultimately aiding business growth.

For an international business, Tiledesk's multilingual support ensures efficient communication across different regions, enhancing the overall customer experience.

These examples showcase Tiledesk's versatility, from managing high-demand situations to providing cost-effective support and fostering global communication.


Conclusion

Tiledesk is a powerful customer service platform that offers businesses of all sizes a comprehensive solution for delivering exceptional customer service. 

With its seamless integration, Tiledesk allows businesses to connect with customers across various platforms and channels. 

The ability to install Tiledesk, integrate with other platforms, and provide personalized support enhances customer satisfaction and generates leads. 

Small businesses can benefit from Tiledesk's chatbots which automate tasks and increase sales. The software serves as a helpful solution for simple marketing, pricing, and project management jobs, allowing businesses to focus their workforce on more complex tasks.

With Tiledesk, businesses receive the necessary assistance, whether through server setup or chatbot development, to optimize their customer support operations and drive growth.


FAQs About Tiledesk

Let's answer some frequently asked questions about Tiledesk.

What type of tool is Tiledesk?

How to use Tiledesk for free?

Is Tiledesk free, or do you have to pay for it?

Is Tiledesk available on mobile?

How do you log in to Tiledesk?