SALESFORCE | THE BEST AI TOOL EVER? is an AI-powered tool that revolutionizes customer relationship management (CRM). With its advanced machine learning capabilities, it enables businesses to streamline their sales, marketing, and customer service processes, providing insights and predictions that drive growth and enhance customer satisfaction.

Our Review Rating System

We employ a 5-star rating system for all AI tools we review to provide clear and concise evaluations of each based on standardized criteria.

  • Five stars: Editor’s choice
  • Four stars: An excellent choice
  • Three stars: Meets some of our standards
  • Two stars: Doesn’t meet our standards
  • One star: Not recommended

Our team of experts awarded this tool an overall rating of four stars, because Salesforce is a useful and easily customizable tool with a wide range of applications. Although this tool might be prohibitive for some in terms of price, the features it offers and the reputation the company has built make Salesforce a market leader and well worth your time to investigate.

Overview of Salesforce


As our team of experts delved into Salesforce AI, we found a plethora of impressive features at our disposal. What's particularly striking about Salesforce AI is its seamless integration into the Salesforce platform, making AI an intrinsic part of our business processes rather than a mere add-on.

Best Features

Salesforce AI offers a plethora of features that cater to diverse business needs. Let's explore some of its most notable features:

  • Trusted AI Integration: One of the core strengths of Salesforce AI is its seamless integration into the Salesforce platform, making it a trusted and robust AI solution. This integration ensures that AI is not just an add-on but a fundamental part of your business processes.

  • Customization: Salesforce AI empowers users to create customizable AI experiences tailored to their specific requirements. Customization is where this tool shines. Whether we required predictive insights or generative capabilities, Salesforce AI offered flexibility and adaptability.

  • Predictive Analytics: Predictive analytics empowered us to make data-driven decisions, predicting customer behavior, market trends, and business outcomes to gain a competitive edge.

  • Generative AI: With generative AI, you can create new content, generate recommendations, and automate repetitive tasks. The generative AI capabilities allowed us to create new content significantly boosting productivity.

  • Conversational AI: Salesforce AI offers the revolutionary Einstein feature, which brings conversational AI to any workflow, user, department, and industry. This allowed us to achieve enhanced customer interactions, support, and automation.

  • Extensibility: Salesforce AI's extensibility was evident when we built custom AI applications and seamlessly integrated them with our existing tools and systems.

  • User-Friendly Interface: The user-friendly interface streamlined the AI utilization process, regardless of our technical backgrounds, making AI accessible to everyone on our team.

  • Data Security: Our experience with Salesforce AI assured us of robust data security, keeping our sensitive information protected during AI usage.

  • Analytics and Reporting: The tool provides comprehensive analytics and reporting features. Salesforce AI's comprehensive features allowed us to track the impact of AI on our operations.

Ease of Use


When we assessed Salesforce AI, ease of use was a paramount factor in our evaluation. Salesforce AI excels in this regard with its user-friendly interface and extensive documentation. This platform caters to a diverse audience, ranging from seasoned business professionals to data scientists.

For those of us with backgrounds in cognitive science, critical analysis, or related fields, Salesforce AI provides an environment that readily accommodates the application of AI concepts and techniques. The wealth of tutorial articles serves as a valuable resource for individuals seeking to unlock the tool's full potential.

The intuitive interface, combined with the abundance of comprehensive tutorial materials, ensures that users can swiftly comprehend the tool's functionalities. Whether you're an experienced AI professional or a business owner in pursuit of AI solutions, our findings demonstrate that Salesforce AI significantly simplifies the implementation of artificial intelligence.


Salesforce offers a range of pricing options to cater to various business needs. Their AI Cloud is bundled as part of the Cloud Starter Pack, which costs $360,000 annually and includes a free AI-readiness assessment from Salesforce Professional Services. However, it's important to note that the AI Cloud does not have a single, unified interface.

Apart from this bundled offering, Salesforce provides separate tools with their respective pricing:

  • Sales Planning ($70/user/month): This tool enables you to easily segment your customers, carve out territories, allocate quotas, and more.
  • CPQ+ ($210/user/month): With CPQ+, you can configure, price, and quote with increased process control and automation.
  • Sales Cloud Einstein (Starting at $70/user/month): Sales Cloud Einstein helps increase sales productivity and effectiveness with turnkey intelligence and automation.

Who is Salesforce AI For?

Salesforce AI is a versatile platform suitable for a wide range of professionals and businesses:

  • Business Owners: Small, medium, and large businesses can leverage Salesforce AI to enhance customer engagement, streamline operations, and make data-driven decisions.
  • Sales and Marketing Professionals: Salesforce AI can optimize sales and marketing efforts by providing predictive insights and automating routine tasks.
  • Customer Service Teams: The conversational AI capabilities of Salesforce AI are invaluable for customer support teams, enabling them to provide efficient and personalized assistance.
  • Data Scientists and AI Developers: For individuals with expertise in AI and related disciplines, Salesforce AI offers a robust environment to build and deploy custom AI solutions.
  • Research Communities: Those involved in cognitive science, critical evaluations, and significant developments can utilize Salesforce AI for research and experimentation, thanks to its extensible features and comprehensive resources.

Pros and Cons of Salesforce

Artificial intelligence is at the forefront of innovation, reshaping industries and offering new possibilities. Salesforce AI is no exception, and its unique features come with both advantages and challenges. In this assessment, we explore the pros and cons of Salesforce AI.


User-Friendly Interface: Salesforce AI boasts a user-friendly interface, ensuring that even those without a deep AI background can utilize it effectively.

Workflow Automation: This AI tool excels in automating repetitive and mundane corporate workflows, streamlining operations, and saving time.

Wide Applicability: Salesforce AI can be applied across various industries and businesses, offering versatile AI solutions.


AI Dependency: As with any AI system, there's the occasional need for human intervention or oversight, particularly for intricate tasks.

Pricing: This tool is on the high end in terms of price, and as there is no free trial users can't know if the tool will meet all their needs and work for their business before they invest.

Alternatives to Salesforce

While Salesforce AI is a formidable choice, it's essential to explore alternatives to find the best fit for your specific needs. Here, we present a selection of alternative AI solutions, each with its own distinctive features.

IBM Watson

A renowned AI platform, IBM Watson harnesses the power of natural language processing, machine learning, and deep learning. It offers a robust set of tools for businesses, ranging from AI-powered chatbots to predictive analytics. With a focus on democratizing AI, IBM Watson is designed for businesses of all sizes, making it accessible and versatile.

Google Cloud AI

Google Cloud AI, part of the Google Cloud platform, provides a comprehensive suite of AI and machine learning services. It boasts strong capabilities in image and speech recognition, natural language understanding, and more. Google Cloud AI empowers businesses to unlock valuable insights from data and deliver enhanced customer experiences. With Google's robust infrastructure, this tool ensures high performance and scalability.

Amazon Web Services (AWS) AI and Machine Learning

From chatbots to image analysis and personalized recommendations, Amazon Web Services (AWS) enables businesses to deploy AI solutions at scale. AWS offers an extensive suite of AI and machine learning services. AWS's reputation for reliability and scalability makes it an excellent choice for enterprises looking to leverage AI for their digital transformation.

Microsoft Azure AI

As part of the Microsoft ecosystem, Microsoft Azure AI seamlessly integrates with other Microsoft products and services. Azure AI provides a diverse array of AI services, from chatbots to computer vision and speech recognition. This tool is especially advantageous for businesses seeking AI solutions that align with their existing Microsoft infrastructure.


In our exploration of Salesforce AI, our team of experts has witnessed the transformative power of artificial intelligence in revolutionizing business processes. We've delved into its features and ease of use, and we hope we have provided valuable insights to our readers.

Salesforce AI offers a comprehensive solution that can elevate your organization's operations. The pros and cons considered, it remains a versatile tool for businesses. We encourage you to take action and explore the possibilities that Salesforce AI presents.

Rating 3/5

How We Reviewed Salesforce

Our review of this tool involved a rigorous evaluation process that considered multiple criteria to provide an in-depth analysis. We aimed to present a comprehensive and balanced assessment of its capabilities and limitations. The following criteria were central to our review:

1. Speed and Performance: We examined the tool's processing speed and overall performance to gauge its efficiency in delivering results.

2. Price and Cost-Effectiveness: We performed an assessment of the tool's pricing structure and the value it offers in relation to the investment required.

3. Ease of Use and Accessibility: Our team evaluated the tool's user-friendliness and how easily users can navigate and utilize its features.

4. Customization and Versatility: We considered the tool's adaptability and how well it caters to different user needs and specific use cases.

5. Data Security and Privacy: Our experts performed an analysis of the tool's commitment to safeguarding sensitive data and ensuring compliance with privacy regulations.

Salesforce FAQ

In this concise guide, we address common questions related to Salesforce AI.

How much does Salesforce AI cost?

Is there a free trial for Salesforce AI?

What type of customer support does Salesforce AI offer?

How does Salesforce AI differ from other tools?

Is Salesforce AI suitable for every business?

What languages does Salesforce AI support?